SHIPPING POLICY 

Australia: 

We Ship Australia Wide for FREE with no minimum spend.

That means you NEVER have to worry about shipping within Australia!

At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 2pm WST Standard time Monday to Friday. Any order placed after 2pm WST or on weekends will be dispatched the following business day. 

All orders are expected to arrive within 1 - 4 business days.

New Zealand: 

We Ship to New Zealand for a flat rate of NZ$9.95 or FREE when you spend over NZ$150

At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 2pm WST Standard time Monday to Friday. Any order placed after 2pm WST or on weekends will be dispatched the following business day. 

All NZ orders are expected to arrive within 3 - 7 business days.

RETURN AND REFUND POLICY

Fat Burners Only accepts refunds or exchanges in accordance with the Australian Consumer Law. Please make your Purchases carefully as we are not we are not required to provide a refund or exchange if you change your mind.

Our Returns Policy enables you to return a product that is:

  • Faulty
  • Significantly different from the sample or description
  • Not fit for purpose
  • Unsafe

Please note to be eligible for a refund the following requirements may apply:

  • Your item must be unopened, unused and in the same condition that you received it.
  • Your item be in the original packaging.
  • You must provide proof of purchase – your receipt is required for any refund or exchange.
  • The item must be sent back to Fat Burners Only (not the manufacturer) at the address provided.

If you do receive an item with an issue in line with the Australian Consumer Law guidelines above, you can return the item(s) back to us within 14 days of receipt and we will refund your money or exchange your product.

Damaged or Incorrect Items

At Fat Burners Only we do our best to ensure our products are delivered to you in perfect condition. Unfortunately, once the parcel leaves our warehouse it goes through many hands and products may shift causing unintentional damage. If you do receive a product that has been incorrectly delivered or damaged in transit, please contact us straight away at hello@fatburnersonly.com.au for further guidance. Please do not discard the damaged/incorrect item(s) and please do retain the original box and packaging as inspection is often required by the transporters. 

Once the returned item is received and inspected at our warehouse we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please begin by double checking your bank account. Next, contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fatburnersonly.com.au 

Please note that there are certain situations where items are non-returnable or may only be eligible for a partial refund such as:

  • Downloadable software products
  • Gift Cards
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Shipping

In the case of returning an item please ensure the following process is followed;

  1. Please contact us at hello@fatburnersonly.com.au to let us know that you wish to return an item purchased. Please also let us know why the item is being returned so we can rectify any problems in the future.
  2. You will be instructed to return the item(s) back to our warehouse. Please ensure the item(s) you send are packed tightly and securely in sturdy packaging. We are not responsible for damages during shipment of returned item(s). 
  3. Please indicate whether you would like an exchange or refund.
  4. Make a copy of the invoice that was enclosed with your original order, highlight the item(s) you are returning, and place the copy in the box with the item(s).
  5. Use the mailing address provided to address your return shipment.
  6. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

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    • @ 21/06/2018 04:45 PM by Brooke Pohlmann
      TOTALLY IMPRESSED! I made First order 20/6 at 1045am and it arrived within 24 hours and I am out of town so even express post usually takes 2-4 days. This is the fastest shipping I have ever gotten! And to top its off a HAND WRITTEN welcome thankyou note from Tom! This is by far the Best customer service I have ever received! Thankyou FBO I will be telling all my friends about you and using you for all my supplement needs from now on!
    • @ 19/06/2018 07:47 AM by Georgia Thornton
      Super fast free postage and the cheapest products online. Thanks guys for the nice little message and art work on the delivery box, it brought a real nice human element to your service have an awesome week!
    • @ 14/06/2018 02:44 PM by Natalia Cogan
      Have been buying supplements with fat burners only for a few years now and love it! All the advise given, supplements Ive tried Ive never been let down! Everything is packed with love and is shipped out to you ASAP! Thank you so much Fi and Paul plus the team at fat burners only xo
    • @ 13/06/2018 05:32 PM by Aaron Stafford
      Incredible prices! FBO have definitely been helping me burn fat and not my cash. The staff are incredibly helpful and friendly. Postage is ridiculously fast and FREE!My only detractor is that I wish they had more ON products. But regardless of this, FBO is always a 5 stars in my opinion!
    • @ 12/06/2018 06:50 PM by Brent Walsh
      The staff take the time to pass on the knowledge on how to pick and use the right supplements for you making buying supplements a really enjoyable experience. Price and shipping speed are second to none
    • @ 07/06/2018 03:37 PM by Donna Olman
      Great products & service; bonus fast postage. Always great to deal with. Thanks
    • @ 01/06/2018 04:24 PM by Tori Gabbert
      AMAZING! i ordered for the first time two different shred powders 2days ago and it arrived today with a hand written note from Caitlin, it was a lovely surprise. thank-you to the team i will be definitely ordering more when i run out! highly recommended!
    • @ 30/05/2018 05:18 AM by Shakira Louise
      Good products. Fast and excellent service, will pack and ship within 24hrs of your order. Every time Ive purchased its arrived on time and Ive saved soooo much money! Thanks guys!!
    • @ 29/05/2018 08:56 AM by Paige Drewe
      Honestly the best supplement company around. Not only for their abundance range of products but their impeccable product knowledge. They arent just trying to make you buy the most expensive stuff, theyre giving you all the information to buy the right stuff for your body! Theyre informative vids are impeccable, but if you have any further questions the amazing team is always happy to answer. I would rate them a 10/5 if I could!
    • @ 25/05/2018 01:26 PM by Ghanshyam Sharma
      Ive known this team for almost 5 years. They are just amazing. 5 star for product price, customer service and product knowledge. Ive always had prompt response for any enquiries. I think these guys love what they are doing and do it with passion. I placed the order last night and the delivery is here this afternoon. I have no idea how they managed to do it. Well done to the Fat Burners Only Team and keep it up. You earned this review :)
    • @ 24/05/2018 09:04 AM by Katrin Mester
      They are the best! Delivery is always fast, customer service on point and I love that they always write a little note on my invoice :)
    • @ 22/05/2018 10:36 AM by Fahad Khan
      Hi Guys ! I just came in and bought some supplements from your store .. big thanks to your team for some very useful tips ! The gentleman at the front was quite knowledgeable
    • @ 17/05/2018 12:23 PM by Chloe Johnston
      My name is Chloe and I work for FBO however this is a genuine review on my workplace.I have never been seen an environment quite like Fat Burners Only, everyone is consistently putting in 100% to look after customers no matter what, whether it is writing personalised supplement schedules to cater for somebodies specific goal or health issue to creating and filming genuine content to educate people on what they are taking this team works day and night to be as accurate, helpful and as genuine as possible ( plus if you ever get the chance to come in we are a bunch of fun as well)We work on the having the best prices, best service and best products in the industry!
    • @ 17/05/2018 07:18 AM by Clayton Charman
      Great prices and a great bunch of people, will be a repeat customer . Thank you !
    • @ 16/05/2018 10:17 PM by Mathew Weston
      Great range with great prices and fast free delivery! Happy repeat customer
    • @ 11/05/2018 08:47 AM by Meaghan Griffiths
      You guys rock!! Best customer service and advice, love the little samples and handwritten notes. Super fast express post. From WA to Vic within 2 days. Keep up the awesome work <3
    • @ 10/05/2018 11:10 AM by Nita Nicole
      Friendly, informative and always willing to help. Amazing service
    • @ 10/05/2018 10:17 AM by Isabella Robinson
      Fat Burners Only smashes it out of the ball park in all areas. They have a massive range of products that suit all needs with great prices. Their customer service is by far the best I have experienced, alongside that they all have extensive knowledge of what they sell/benefits etc. All of that with free delivery is the bomb! My first and only choice :D
    • @ 09/05/2018 03:08 PM by Jaime Cook
      Incredible customer service, amazing prices (seriously, the cheapest Ive found) and free express shipping is just amazing. Cannot recommend higher.
    • @ 09/05/2018 10:04 AM by Holly Lutze
      Best service and the shipping is also extremely fast highly recommend !!!!!
    • @ 09/05/2018 09:20 AM by Liza Barnes
      great customer service very helpful on answering all my questions ! cant wait to purchase more supps :)
    • @ 04/05/2018 02:48 PM by Roger Sutherland
      Placed order on Wed. One of the products was out of stock, got a follow up call to check if it was ok to replace with another of equal quality. Came home from work on Thurs and package was already delivered to Melbourne. Just over 24hrs later.A lovely touch with a hand written note on the invoice.Cheapest price. Free delivery Overnight delivery across the country.Highly recommended company.
    • @ 26/04/2018 11:24 PM by Jonita Jacobs
      The prices are great and the service is amazing!! ThankYOU for my little personal notes with my delivery!!! I love it! Definitely my #1 supplement shop
    • @ 20/04/2018 09:25 AM by Megan Jane
      Ordered ATP products. Good prices, great product. Free delivery and very quick postage. Love the hand written note in with my package .
    • @ 18/04/2018 09:09 PM by Shardae Eynon Pompey
      Fast and reliable service! Always packaged correclty and the best online price! Great knowledgable videos on products! Have made so many purchases from Fat Burners Only!
    • @ 17/04/2018 05:16 PM by Gareth Whinspa
      Really great service and super fast delivery. Great communication as well. Love you guys.
    • @ 13/04/2018 04:49 PM by Nicola Rattley
      Amazing service! Very quick delivery. Had questions about how to take my purchases and called the same day I received my order. Got amazing service over the phone and then an email sent within the hour outlining what we had discussed. Would definately recommend these guys and will be purchasing again :-)
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