SHIPPING POLICY 

Australia: 

We Ship Australia Wide for FREE with no minimum spend.

That means you NEVER have to worry about shipping within Australia!

At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 2pm WST Standard time Monday to Friday. Any order placed after 2pm WST or on weekends will be dispatched the following business day. 

All orders are expected to arrive within 1 - 4 business days.

New Zealand: 

We Ship to New Zealand for a flat rate of NZ$9.95 or FREE when you spend over NZ$150

At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 2pm WST Standard time Monday to Friday. Any order placed after 2pm WST or on weekends will be dispatched the following business day. 

All NZ orders are expected to arrive within 3 - 7 business days.

RETURN AND REFUND POLICY

Fat Burners Only accepts refunds or exchanges in accordance with the Australian Consumer Law. Please make your Purchases carefully as we are not we are not required to provide a refund or exchange if you change your mind.

Our Returns Policy enables you to return a product that is:

  • Faulty
  • Significantly different from the sample or description
  • Not fit for purpose
  • Unsafe

Please note to be eligible for a refund the following requirements may apply:

  • Your item must be unopened, unused and in the same condition that you received it.
  • Your item be in the original packaging.
  • You must provide proof of purchase – your receipt is required for any refund or exchange.
  • The item must be sent back to Fat Burners Only (not the manufacturer) at the address provided.

If you do receive an item with an issue in line with the Australian Consumer Law guidelines above, you can return the item(s) back to us within 14 days of receipt and we will refund your money or exchange your product.

Damaged or Incorrect Items

At Fat Burners Only we do our best to ensure our products are delivered to you in perfect condition. Unfortunately, once the parcel leaves our warehouse it goes through many hands and products may shift causing unintentional damage. If you do receive a product that has been incorrectly delivered or damaged in transit, please contact us straight away at hello@fatburnersonly.com.au for further guidance. Please do not discard the damaged/incorrect item(s) and please do retain the original box and packaging as inspection is often required by the transporters. 

Once the returned item is received and inspected at our warehouse we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please begin by double checking your bank account. Next, contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fatburnersonly.com.au 

Please note that there are certain situations where items are non-returnable or may only be eligible for a partial refund such as:

  • Downloadable software products
  • Gift Cards
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Shipping

In the case of returning an item please ensure the following process is followed;

  1. Please contact us at hello@fatburnersonly.com.au to let us know that you wish to return an item purchased. Please also let us know why the item is being returned so we can rectify any problems in the future.
  2. You will be instructed to return the item(s) back to our warehouse. Please ensure the item(s) you send are packed tightly and securely in sturdy packaging. We are not responsible for damages during shipment of returned item(s). 
  3. Please indicate whether you would like an exchange or refund.
  4. Make a copy of the invoice that was enclosed with your original order, highlight the item(s) you are returning, and place the copy in the box with the item(s).
  5. Use the mailing address provided to address your return shipment.
  6. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

Find out how you can get the lowest prices & best experience at fat burners only!

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    • @ 26/04/2018 11:24 PM by Jonita Jacobs
      The prices are great and the service is amazing!! ThankYOU for my little personal notes with my delivery!!! I love it! Definitely my #1 supplement shop
    • @ 20/04/2018 09:25 AM by Megan Jane
      Ordered ATP products. Good prices, great product. Free delivery and very quick postage. Love the hand written note in with my package .
    • @ 18/04/2018 09:09 PM by Shardae Eynon Pompey
      Fast and reliable service! Always packaged correclty and the best online price! Great knowledgable videos on products! Have made so many purchases from Fat Burners Only!
    • @ 17/04/2018 05:16 PM by Gareth Whinspa
      Really great service and super fast delivery. Great communication as well. Love you guys.
    • @ 13/04/2018 04:49 PM by Nicola Rattley
      Amazing service! Very quick delivery. Had questions about how to take my purchases and called the same day I received my order. Got amazing service over the phone and then an email sent within the hour outlining what we had discussed. Would definately recommend these guys and will be purchasing again :-)
    • @ 12/04/2018 07:15 PM by Erin A Leslie
      Shopped around for what i wanted and FB had the best price, free postage. Postage was so quick ordered tuesday afternoon, had it thursday morning (wa - vic) personalized message on receipt and a free sample. Could not be happier with this company. I will Definenly return
    • @ 11/04/2018 03:20 PM by Alysha Douglass
      ABSOLUTELY AMAZING!! I am seriously sooooo impressed!!!! Great products, Great prices and extremely fast delivery! I live in Qld, only ordered my products yesterday and i have recieved them already!!!! I have had letters sent to me locally which have taken longer... 5 stars guys!!!!! Keep up the great work :) Will be recommending you to EVERYONE!
    • @ 07/04/2018 09:25 AM by Chava Angela Whibberley
      Went in to see the lovely FBO crew, they are so knowledgeable and really help with your specific needs. Not to mention the big smiles and always little sample goodies to try! Thanks FBO Fam
    • @ 07/04/2018 08:21 AM by Courtney O'Connor
      Amazing range of products at a fantastic price! Great customer service and super fast FREE SHIPPING
    • @ 07/04/2018 08:06 AM by Serene Louise
      I love these guys! Super fast, free shipping, huge range of high quality products & I love the fact that they surprise you with a free sample to try with your order!
    • @ 07/04/2018 07:43 AM by Brenda Gray
      Great deal on X50 Green tea online & delivered in less than 3 days! Thanks guys
    • @ 05/04/2018 11:15 AM by Rachael Sutton
      Order just arrived!! Fast delivery and awesome talented team members! They were so helpful with what products would fit my life style and they were truly passionate about making sure I ordered the right products! Cant wait to start the next stage of my fitness journey with the help of the team at Fat Burners Only! Thanks Guys!
    • @ 04/04/2018 01:41 PM by Tamera Stephenson
      Amazing customer serivce!!! I would highly recommend fat burners only.
    • @ 04/04/2018 12:35 PM by Zoe Mathews
      Fat burners only is such a good company and has such a good team that are willing to answer any questions loving oxyshred, best place to get it at a good price and quick delivery
    • @ 02/04/2018 12:59 PM by Kelly Johnson
      Ordered through Fat Burners Only for the first time last week. My order arrived very quickly in the mail...but the nicest thing was the personalised, hand-written note attached to my invoice...was a lovely message from Caitlin, welcoming me to FBO & saying that she hopes I enjoy my product!!!!! Just a simple, personal touch...but it made me smile :) Will definitely be ordering through FBO again!!!!! Awesome customer service, easy ordering & prompt delivery!!!!
    • @ 30/03/2018 06:53 AM by Wendy Green
      Omg ordered on Wednesday n arrived yesterday. From WA to Tassie in time for 4 day weekend
    • @ 26/03/2018 02:48 PM by Lee Duncan
      Amazing prices, amazing service, and free delivery. Cannot fault FBO. Thanks for being great guys.
    • @ 26/03/2018 02:06 PM by Emma Jordan
      Great customer service, a big thank you to Hannah & Marielle for all your help :)
    • @ 24/03/2018 05:54 AM by TL Chen Chen
      Happy with the conversation and recommendations, express delivery to Melbourne on the second day of order, its my second day using some shred xxxx and pro clicinal CLA stack, as well as subcut + blocke3. They will give u more 10% discount. Cant wait to see the result after using the products.
    • @ 20/03/2018 02:23 PM by Hai Tran
      I have ordered several items from Fat Burner Only website on Saturday and they shipped on Monday and I have received them today. Their customers services are first class very helpful. They have send me the details explanation for each product and how/when to use them to maximise the product benefit. I would strongly recommend them to anyone. I will buy more product from them in the future.
    • @ 18/03/2018 01:13 PM by Jane Maree Darmon
      Excellent product range, unbeatable prices and all the assistance you need !
    • @ 16/03/2018 06:23 AM by Belinda Jones
      Fast delivery and nice to receive a hand written note thanking me for my first order! Looking forward to buying from you again
    • @ 14/03/2018 12:48 PM by Piotr Dancewicz
      The team at Fat Burners are just the best, they are not sales staff, they know their products and how they work with your body. The advise is just the best, knowing what you put into your body is important, and the guys here know their stuff and how it all affects you. No pushy sales stuff here. Watch some of their educational videos. All their products are awesome and work. I've lost 21Kgs so far in less than 9 months. I'm at a comfortable weight and keep using Fat Burners Only Vic Park. If you go in for a chat you'll see and learn a lot about your body and what to consume to get results. :)
    • @ 14/03/2018 11:40 AM by Katryna Tancred
      Very competitive pricing. Extremely fast delivery. Fantastic customer service team. Thank you!
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