Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company';s terms and conditions. "The Company", Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than Fat Burners Only if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

PayPal are the only acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Money that remains outstanding by the due date will incur order to be cancelled.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a $9 charge to cover any subsequent administrative expenses, such as shipping fee.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within Australia, or in relation to postings from Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this websiteWe do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company's services and the full content of this website.

This Company’s logo is a registered trademark of this Company in Australia and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company's stated telephone, facsimile or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled here-under shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Australia govern these terms and conditions. By accessing this website and purchasing any products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


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    • @ 14/08/2018 06:56 PM by Sandy Wright
      Last Thursday I called FBO and I was incredibly lucky to have Hannah answer the call. The quality of service Hannah provided during the almost half hour call has completely blown me away. I honestly did not think this level of service existed anywhere, anymore. Not only did the assistance help me navigate the difficult territory of deciding what supplements were right for me, Hannah honestly, expertly and objectively provided comparative advice between a couple of products I was considering. In addition, Hannah managed to fast-track the shipment and my order arrived before lunch the very next day (on the other side of the country). I love my new products, they are perfect for me and my training regime. Thank you Hannah and FBO, keep up the amazing 10/10 service. I can't wait to order again :) x Sandy
    • @ 08/08/2018 09:28 AM by Paul Zsidy
      BEST SUPPS STORE EVER!!! Seriously; these guys totally rock. Their range is great and they only stock the best. Value is great, but the service and friendliness of the team is the best part. Love that you can contact the crew with questions and you get a prompt response, with advice that is spot on. Thank you FBO; keep rockin' it!
    • @ 07/08/2018 04:52 AM by Debby Brady
      I stumbled upon Fat Burners on Facebook, started to watch their videos on products, at the time I was looking into a few different products but not really sure on what product and brand to purchase, I must admit I was confused with the videos with the products it only added to my growing list of products to buy! So I started to email asking questions on what I should be purchasing for what I need to achieve, I recieved a great response back, so then I had more questions so I decided to do a live chart, I had a great chat and all my questions were answered, so I finished my chat and ordered my products straight away. I haven't recieved my order yet beacause it was last night, But I am really impressed with the service and advice I have recieved, looking forward to receiving them, but I highly recommend Fat Burners Only great company.
    • @ 26/07/2018 05:04 PM by Hannah McCartney
      Fat Burners Only is consistently going above and beyond. Truly excellent service with free express shipping and the lowest priced Prana On Protein that you'll find anywhere! Every time I purchase from this company, my delivery is neatly packed and at my door within 24 hours. Couldn't recommend more!
    • @ 23/07/2018 08:06 PM by Chris Gee
      Hey squad,This was just a quick note to let you know, I think you're pretty cool.My order arrived in 2 days, with free shipping. Wtf???It had a cute note in it from a girl called Caitlin (I think) who I now have a little bit of a crush on.Also, free sample and 5% off store wide promo code.I will now only buy supps from you. Pinky swear.Yours truly,ChrisP.S tell Caitlin I said hi..
    • @ 18/07/2018 04:43 PM by BrendonCharlene Mackinnon
      Super fast delivery and great competitive prices.. So glad I came across FBO! Personalised hand written msg with 10% off discount on my receipt, by far the most simplest nicest gesture from any online store I've purchased from. Highly recommend. Thanks guys!
    • @ 18/07/2018 12:48 PM by Graham Wood
      Wow what an eye opener it has been for me to enter the fatburners family. Thats what it feels like each and every time i enter your store. Always greeted with a smile and a genuine thirst to offer quality advice and information to best suit my body and lifestyle.Thank You so muchWoodsy
    • @ 13/07/2018 02:29 PM by Emma Hosking
      After much deliberation on where I should buy my next lot of supplements I decided to go with Fat Burners Only and I can definitely say I wont go anywhere else for my supps again!! The prices are super competitive and they have free express shipping as well (bonus!). However I did receive one of the wrong products in my order but the customer service team has been beyond amazing to say the least, with quick responses and a friendly attitude to organise the product to be sent back to them that same day and the correct item resent with no hassles at all !! Love your work guys
    • @ 12/07/2018 09:21 PM by Darren Mc Donnell
      I came across Fatburners Only a few years ago at an expo, and found Paul very knowledgeable about his range. Since then I have bought from Fatburners Only regularly for all my supplements. The online instant messaging has helped me out a couple of times, and I have visited the store a couple of times and even picked up more advice on chasing my goals. The range is great, the staff very friendly, and best of all they have the lowest prices around. Two thumbs up
    • @ 11/07/2018 08:15 PM by Amanda Stevenson
      The team at fat burners only are so AMAZING. I couldnt be happier with my purchases and experience with them. I had a hiccup and contacted the very friendly staff and it got fixed right away. They are always willing to go that extra bit to make your package just that more special. Will only be ordering with them from now for all my supplements and love the effort put into the little personalised notes on my invoice and package makes you feel like a valued customer and can definitely feel the love . THANKYOU SO MUCH GUYS. YOU ARE THE BEST
    • @ 11/07/2018 02:18 PM by Jamie Lane
      Incredible team of people! Im adding an extra star "*" because this place rocks!
    • @ 10/07/2018 11:46 AM by Victoria Hope
      My go to supplement store! They have an amazing range of products at the best prices that Ive seen online. (Free express shipping is always a bonus too! ) But most importantly, their team are so knowledgeable and always happy to help out! Amazing customer service, thanks guys!
    • @ 09/07/2018 11:56 AM by Jazz Anderson
      Placed my order on Friday morning and have received it today! Not only are their prices great, but my order arrived correct and it had a couple of samples & discount codes for future purchases in it. It also had a little hand written note from Chloe who processed my order to say thanks, which is very rare these days. Keep up the awesome customer service guys!
    • @ 08/07/2018 04:08 PM by Pam Chen
      I have made 3 online orders with FBO in the last 3 months and have found service to be top notch, free (and quick) delivery is a plus, and such great info on products.. prices are the best! In my last order there was a bit of a hiccup (hey, accidents happen) but really quickly resolved and goodies thrown in to boot! two thumbs up, FBO!
    • @ 07/07/2018 07:31 AM by Alia Jan
      I received my second order yesterday and was a bit confused as to it's size as I'd only ordered one tub of BCAAs. When I opened it I realised this was because I'd been sent a free shaker! Plus a sample of protein and as many people have mentioned a hand written note. Not to mention, other supps sites are charging for shipping unless you order minimum $100 and these guys do it free and fast! Really happy with my orders so far due to these little extra touches. I will continue to order from you and tell all my friends!
    • @ 06/07/2018 07:42 AM by Dilip Perera
      Customer service is excellent and support on queries were above and beyond, Customer service went the extra mile in helping me decide the best option for me.
    • @ 04/07/2018 02:43 PM by Ben Deglaitis
      Fantastic, fast and personal service. Cannot speak anymore highly of this company. I called with an inquiry and was met with helpful friendly staff. Will be a return customer without a doubt. And the best price in the country.
    • @ 02/07/2018 08:04 PM by Lynette Papathanasiou
      Hi there My family have been purchasing your products for a good 18 months now I love the way we receive a handwritten note on the receipt ... todays is from a James ...its been long overdue but Thankyou in this day an age of technology its so refreshing to see an old tradition now near to extinction with a hand written note to say enjoy or Thankyou. Keep up the exceptional standard of service it doesnt go unnoticed Very happy purchaser Lynette
    • @ 02/07/2018 05:07 PM by Jaide Graham
      I received my first package today, delivery was on time, amazing prices & a nice note hand written by one of the workers! Best customer service!
    • @ 29/06/2018 03:53 PM by Sarah Chaina
      Amazing service and I will be a return customer for sure!!!
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