FAQ

We hope you can find the answers for your unanswered questions in our Frequently Asked Questions (FAQ) below! If you have read the FAQ and are still looking for answers please do not hesitate to email us via Our Contact Page.

Do you Price Match?

At Fat Burners Only we work very hard to ensure we have the lowest prices for all of our products. If you find the products you love cheaper elsewhere, let us know and we will hunt down the competition and we will… We will do our best to match the price for you!

How do Discount Codes Work?

We run weekly deals (jump on our email distribution list if you haven’t already!) with awesome discount codes. Only one discount code can be used per purchase. To use a code, just enter it in the relevant field on the checkout page.

What if a product I would like to purchase is not available on Fat Burners Only?

Fat Burners Only is a growing business and we would love the opportunity to provide the products that you need! Please email the details of the products through to our Customer Service Team (hello@fatburnersonly.com.au) so we can try our best to stock the product for you.

SHIPPING & DELIVERY

How long will my order take to arrive?

  • We work hard to pack and send all orders as soon as possible. We endeavour to dispatch your order on the same day if it is placed before 2PM EST.
  • We are proud to ship our products using the Startrack Premium Service which means you get a FREE Express Delivery Service with most orders arriving within 1-3 business days.
  • Keep an eye out for the shipping confirmation email in your inbox, please allow the below normal postage time for delivery;
  • Within Australia
  • Allow 1-4 business days from the date we ship your order.
  • Please refer to our Shipping Information Page for further details.

How much does shipping cost to my address.

Australia: Nothing. Zero. Zip. Zilch. Nada.
New Zealand: NZD 9.95 (NZ wide!)

What Happens if I am not home when my order is delivered?

Fat Burners Only uses Startrack to deliver orders. If you are not at home to receive the parcel, an card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally lost or discarded, so if you believe your parcel should have arrived, check with your local post office first.

My order is late/hasn’t arrived?

If your order has not been delivered within the expected delivery time, please send us a message through our Contact Page with your Order Number and we will track it down for you as soon as possible.
My order has arrived, but there’s something wrong!
If your item has arrived with a damaged or incorrect item please contact us through our Contact Page immediately so we can rectify it for you as soon as possible.

What if I need to cancel my order?

The best way to cancel your order is by contacting us via phone 08 6323 7653 as soon as possible. Alternatively, you can email us within normal business hours via Our Contact Page. Keep in mind that once orders have been despatched they cannot be cancelled. Please refer to our Returns Policy for further information.

Can you ship Internationally?

Yes, we can provide International Shipping. Please contact us via Our Contact Page for all International Postage enquiries.

How much does International Postage Cost?

International Postage is provided via Australia Post Airmail Services and is calculated based on the weight of your order. Please refer to our Shipping Information Page for further details.

What happens if customs prevent my order from entering my country of stated delivery?

As each country in the world has their own customs requirements, it is crucial that if you are not certain whether a product can be delivered to your country of origin, you check before you place your order with Fat Burners Only.

Find out how you can get the lowest prices & best experience at fat burners only!

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    • @ 21/06/2018 04:45 PM by Brooke Pohlmann
      TOTALLY IMPRESSED! I made First order 20/6 at 1045am and it arrived within 24 hours and I am out of town so even express post usually takes 2-4 days. This is the fastest shipping I have ever gotten! And to top its off a HAND WRITTEN welcome thankyou note from Tom! This is by far the Best customer service I have ever received! Thankyou FBO I will be telling all my friends about you and using you for all my supplement needs from now on!
    • @ 19/06/2018 07:47 AM by Georgia Thornton
      Super fast free postage and the cheapest products online. Thanks guys for the nice little message and art work on the delivery box, it brought a real nice human element to your service have an awesome week!
    • @ 14/06/2018 02:44 PM by Natalia Cogan
      Have been buying supplements with fat burners only for a few years now and love it! All the advise given, supplements Ive tried Ive never been let down! Everything is packed with love and is shipped out to you ASAP! Thank you so much Fi and Paul plus the team at fat burners only xo
    • @ 13/06/2018 05:32 PM by Aaron Stafford
      Incredible prices! FBO have definitely been helping me burn fat and not my cash. The staff are incredibly helpful and friendly. Postage is ridiculously fast and FREE!My only detractor is that I wish they had more ON products. But regardless of this, FBO is always a 5 stars in my opinion!
    • @ 12/06/2018 06:50 PM by Brent Walsh
      The staff take the time to pass on the knowledge on how to pick and use the right supplements for you making buying supplements a really enjoyable experience. Price and shipping speed are second to none
    • @ 07/06/2018 03:37 PM by Donna Olman
      Great products & service; bonus fast postage. Always great to deal with. Thanks
    • @ 01/06/2018 04:24 PM by Tori Gabbert
      AMAZING! i ordered for the first time two different shred powders 2days ago and it arrived today with a hand written note from Caitlin, it was a lovely surprise. thank-you to the team i will be definitely ordering more when i run out! highly recommended!
    • @ 30/05/2018 05:18 AM by Shakira Louise
      Good products. Fast and excellent service, will pack and ship within 24hrs of your order. Every time Ive purchased its arrived on time and Ive saved soooo much money! Thanks guys!!
    • @ 29/05/2018 08:56 AM by Paige Drewe
      Honestly the best supplement company around. Not only for their abundance range of products but their impeccable product knowledge. They arent just trying to make you buy the most expensive stuff, theyre giving you all the information to buy the right stuff for your body! Theyre informative vids are impeccable, but if you have any further questions the amazing team is always happy to answer. I would rate them a 10/5 if I could!
    • @ 25/05/2018 01:26 PM by Ghanshyam Sharma
      Ive known this team for almost 5 years. They are just amazing. 5 star for product price, customer service and product knowledge. Ive always had prompt response for any enquiries. I think these guys love what they are doing and do it with passion. I placed the order last night and the delivery is here this afternoon. I have no idea how they managed to do it. Well done to the Fat Burners Only Team and keep it up. You earned this review :)
    • @ 24/05/2018 09:04 AM by Katrin Mester
      They are the best! Delivery is always fast, customer service on point and I love that they always write a little note on my invoice :)
    • @ 22/05/2018 10:36 AM by Fahad Khan
      Hi Guys ! I just came in and bought some supplements from your store .. big thanks to your team for some very useful tips ! The gentleman at the front was quite knowledgeable
    • @ 17/05/2018 12:23 PM by Chloe Johnston
      My name is Chloe and I work for FBO however this is a genuine review on my workplace.I have never been seen an environment quite like Fat Burners Only, everyone is consistently putting in 100% to look after customers no matter what, whether it is writing personalised supplement schedules to cater for somebodies specific goal or health issue to creating and filming genuine content to educate people on what they are taking this team works day and night to be as accurate, helpful and as genuine as possible ( plus if you ever get the chance to come in we are a bunch of fun as well)We work on the having the best prices, best service and best products in the industry!
    • @ 17/05/2018 07:18 AM by Clayton Charman
      Great prices and a great bunch of people, will be a repeat customer . Thank you !
    • @ 16/05/2018 10:17 PM by Mathew Weston
      Great range with great prices and fast free delivery! Happy repeat customer
    • @ 11/05/2018 08:47 AM by Meaghan Griffiths
      You guys rock!! Best customer service and advice, love the little samples and handwritten notes. Super fast express post. From WA to Vic within 2 days. Keep up the awesome work <3
    • @ 10/05/2018 11:10 AM by Nita Nicole
      Friendly, informative and always willing to help. Amazing service
    • @ 10/05/2018 10:17 AM by Isabella Robinson
      Fat Burners Only smashes it out of the ball park in all areas. They have a massive range of products that suit all needs with great prices. Their customer service is by far the best I have experienced, alongside that they all have extensive knowledge of what they sell/benefits etc. All of that with free delivery is the bomb! My first and only choice :D
    • @ 09/05/2018 03:08 PM by Jaime Cook
      Incredible customer service, amazing prices (seriously, the cheapest Ive found) and free express shipping is just amazing. Cannot recommend higher.
    • @ 09/05/2018 10:04 AM by Holly Lutze
      Best service and the shipping is also extremely fast highly recommend !!!!!
    • @ 09/05/2018 09:20 AM by Liza Barnes
      great customer service very helpful on answering all my questions ! cant wait to purchase more supps :)
    • @ 04/05/2018 02:48 PM by Roger Sutherland
      Placed order on Wed. One of the products was out of stock, got a follow up call to check if it was ok to replace with another of equal quality. Came home from work on Thurs and package was already delivered to Melbourne. Just over 24hrs later.A lovely touch with a hand written note on the invoice.Cheapest price. Free delivery Overnight delivery across the country.Highly recommended company.
    • @ 26/04/2018 11:24 PM by Jonita Jacobs
      The prices are great and the service is amazing!! ThankYOU for my little personal notes with my delivery!!! I love it! Definitely my #1 supplement shop
    • @ 20/04/2018 09:25 AM by Megan Jane
      Ordered ATP products. Good prices, great product. Free delivery and very quick postage. Love the hand written note in with my package .
    • @ 18/04/2018 09:09 PM by Shardae Eynon Pompey
      Fast and reliable service! Always packaged correclty and the best online price! Great knowledgable videos on products! Have made so many purchases from Fat Burners Only!
    • @ 17/04/2018 05:16 PM by Gareth Whinspa
      Really great service and super fast delivery. Great communication as well. Love you guys.
    • @ 13/04/2018 04:49 PM by Nicola Rattley
      Amazing service! Very quick delivery. Had questions about how to take my purchases and called the same day I received my order. Got amazing service over the phone and then an email sent within the hour outlining what we had discussed. Would definately recommend these guys and will be purchasing again :-)
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