FAQ

We hope you can find the answers for your unanswered questions in our Frequently Asked Questions (FAQ) below! If you have read the FAQ and are still looking for answers please do not hesitate to email us via Our Contact Page.

Do you Price Match?

At Fat Burners Only we work very hard to ensure we have the lowest prices for all of our products. If you find the products you love cheaper elsewhere, let us know and we will hunt down the competition and we will… We will do our best to match the price for you!

How do Discount Codes Work?

We run weekly deals (jump on our email distribution list if you haven’t already!) with awesome discount codes. Only one discount code can be used per purchase. To use a code, just enter it in the relevant field on the checkout page.

What if a product I would like to purchase is not available on Fat Burners Only?

Fat Burners Only is a growing business and we would love the opportunity to provide the products that you need! Please email the details of the products through to our Customer Service Team (hello@fatburnersonly.com.au) so we can try our best to stock the product for you.

SHIPPING & DELIVERY

How long will my order take to arrive?

  • We work hard to pack and send all orders as soon as possible. We endeavour to dispatch your order on the same day if it is placed before 2PM EST.
  • We are proud to ship our products using the Startrack Premium Service which means you get a FREE Express Delivery Service with most orders arriving within 1-3 business days.
  • Keep an eye out for the shipping confirmation email in your inbox, please allow the below normal postage time for delivery;
  • Within Australia
  • Allow 1-4 business days from the date we ship your order.
  • Please refer to our Shipping Information Page for further details.

How much does shipping cost to my address.

Australia: Nothing. Zero. Zip. Zilch. Nada.
New Zealand: NZD 9.95 (NZ wide!)

What Happens if I am not home when my order is delivered?

Fat Burners Only uses Startrack to deliver orders. If you are not at home to receive the parcel, an card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally lost or discarded, so if you believe your parcel should have arrived, check with your local post office first.

My order is late/hasn’t arrived?

If your order has not been delivered within the expected delivery time, please send us a message through our Contact Page with your Order Number and we will track it down for you as soon as possible.
My order has arrived, but there’s something wrong!
If your item has arrived with a damaged or incorrect item please contact us through our Contact Page immediately so we can rectify it for you as soon as possible.

What if I need to cancel my order?

The best way to cancel your order is by contacting us via phone 08 6323 7653 as soon as possible. Alternatively, you can email us within normal business hours via Our Contact Page. Keep in mind that once orders have been despatched they cannot be cancelled. Please refer to our Returns Policy for further information.

Can you ship Internationally?

Yes, we can provide International Shipping. Please contact us via Our Contact Page for all International Postage enquiries.

How much does International Postage Cost?

International Postage is provided via Australia Post Airmail Services and is calculated based on the weight of your order. Please refer to our Shipping Information Page for further details.

What happens if customs prevent my order from entering my country of stated delivery?

As each country in the world has their own customs requirements, it is crucial that if you are not certain whether a product can be delivered to your country of origin, you check before you place your order with Fat Burners Only.

Find out how you can get the lowest prices & best experience at fat burners only!

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    • @ 14/08/2018 06:56 PM by Sandy Wright
      Last Thursday I called FBO and I was incredibly lucky to have Hannah answer the call. The quality of service Hannah provided during the almost half hour call has completely blown me away. I honestly did not think this level of service existed anywhere, anymore. Not only did the assistance help me navigate the difficult territory of deciding what supplements were right for me, Hannah honestly, expertly and objectively provided comparative advice between a couple of products I was considering. In addition, Hannah managed to fast-track the shipment and my order arrived before lunch the very next day (on the other side of the country). I love my new products, they are perfect for me and my training regime. Thank you Hannah and FBO, keep up the amazing 10/10 service. I can't wait to order again :) x Sandy
    • @ 08/08/2018 09:28 AM by Paul Zsidy
      BEST SUPPS STORE EVER!!! Seriously; these guys totally rock. Their range is great and they only stock the best. Value is great, but the service and friendliness of the team is the best part. Love that you can contact the crew with questions and you get a prompt response, with advice that is spot on. Thank you FBO; keep rockin' it!
    • @ 07/08/2018 04:52 AM by Debby Brady
      I stumbled upon Fat Burners on Facebook, started to watch their videos on products, at the time I was looking into a few different products but not really sure on what product and brand to purchase, I must admit I was confused with the videos with the products it only added to my growing list of products to buy! So I started to email asking questions on what I should be purchasing for what I need to achieve, I recieved a great response back, so then I had more questions so I decided to do a live chart, I had a great chat and all my questions were answered, so I finished my chat and ordered my products straight away. I haven't recieved my order yet beacause it was last night, But I am really impressed with the service and advice I have recieved, looking forward to receiving them, but I highly recommend Fat Burners Only great company.
    • @ 26/07/2018 05:04 PM by Hannah McCartney
      Fat Burners Only is consistently going above and beyond. Truly excellent service with free express shipping and the lowest priced Prana On Protein that you'll find anywhere! Every time I purchase from this company, my delivery is neatly packed and at my door within 24 hours. Couldn't recommend more!
    • @ 23/07/2018 08:06 PM by Chris Gee
      Hey squad,This was just a quick note to let you know, I think you're pretty cool.My order arrived in 2 days, with free shipping. Wtf???It had a cute note in it from a girl called Caitlin (I think) who I now have a little bit of a crush on.Also, free sample and 5% off store wide promo code.I will now only buy supps from you. Pinky swear.Yours truly,ChrisP.S tell Caitlin I said hi..
    • @ 18/07/2018 04:43 PM by BrendonCharlene Mackinnon
      Super fast delivery and great competitive prices.. So glad I came across FBO! Personalised hand written msg with 10% off discount on my receipt, by far the most simplest nicest gesture from any online store I've purchased from. Highly recommend. Thanks guys!
    • @ 18/07/2018 12:48 PM by Graham Wood
      Wow what an eye opener it has been for me to enter the fatburners family. Thats what it feels like each and every time i enter your store. Always greeted with a smile and a genuine thirst to offer quality advice and information to best suit my body and lifestyle.Thank You so muchWoodsy
    • @ 13/07/2018 02:29 PM by Emma Hosking
      After much deliberation on where I should buy my next lot of supplements I decided to go with Fat Burners Only and I can definitely say I wont go anywhere else for my supps again!! The prices are super competitive and they have free express shipping as well (bonus!). However I did receive one of the wrong products in my order but the customer service team has been beyond amazing to say the least, with quick responses and a friendly attitude to organise the product to be sent back to them that same day and the correct item resent with no hassles at all !! Love your work guys
    • @ 12/07/2018 09:21 PM by Darren Mc Donnell
      I came across Fatburners Only a few years ago at an expo, and found Paul very knowledgeable about his range. Since then I have bought from Fatburners Only regularly for all my supplements. The online instant messaging has helped me out a couple of times, and I have visited the store a couple of times and even picked up more advice on chasing my goals. The range is great, the staff very friendly, and best of all they have the lowest prices around. Two thumbs up
    • @ 11/07/2018 08:15 PM by Amanda Stevenson
      The team at fat burners only are so AMAZING. I couldnt be happier with my purchases and experience with them. I had a hiccup and contacted the very friendly staff and it got fixed right away. They are always willing to go that extra bit to make your package just that more special. Will only be ordering with them from now for all my supplements and love the effort put into the little personalised notes on my invoice and package makes you feel like a valued customer and can definitely feel the love . THANKYOU SO MUCH GUYS. YOU ARE THE BEST
    • @ 11/07/2018 02:18 PM by Jamie Lane
      Incredible team of people! Im adding an extra star "*" because this place rocks!
    • @ 10/07/2018 11:46 AM by Victoria Hope
      My go to supplement store! They have an amazing range of products at the best prices that Ive seen online. (Free express shipping is always a bonus too! ) But most importantly, their team are so knowledgeable and always happy to help out! Amazing customer service, thanks guys!
    • @ 09/07/2018 11:56 AM by Jazz Anderson
      Placed my order on Friday morning and have received it today! Not only are their prices great, but my order arrived correct and it had a couple of samples & discount codes for future purchases in it. It also had a little hand written note from Chloe who processed my order to say thanks, which is very rare these days. Keep up the awesome customer service guys!
    • @ 08/07/2018 04:08 PM by Pam Chen
      I have made 3 online orders with FBO in the last 3 months and have found service to be top notch, free (and quick) delivery is a plus, and such great info on products.. prices are the best! In my last order there was a bit of a hiccup (hey, accidents happen) but really quickly resolved and goodies thrown in to boot! two thumbs up, FBO!
    • @ 07/07/2018 07:31 AM by Alia Jan
      I received my second order yesterday and was a bit confused as to it's size as I'd only ordered one tub of BCAAs. When I opened it I realised this was because I'd been sent a free shaker! Plus a sample of protein and as many people have mentioned a hand written note. Not to mention, other supps sites are charging for shipping unless you order minimum $100 and these guys do it free and fast! Really happy with my orders so far due to these little extra touches. I will continue to order from you and tell all my friends!
    • @ 06/07/2018 07:42 AM by Dilip Perera
      Customer service is excellent and support on queries were above and beyond, Customer service went the extra mile in helping me decide the best option for me.
    • @ 04/07/2018 02:43 PM by Ben Deglaitis
      Fantastic, fast and personal service. Cannot speak anymore highly of this company. I called with an inquiry and was met with helpful friendly staff. Will be a return customer without a doubt. And the best price in the country.
    • @ 02/07/2018 08:04 PM by Lynette Papathanasiou
      Hi there My family have been purchasing your products for a good 18 months now I love the way we receive a handwritten note on the receipt ... todays is from a James ...its been long overdue but Thankyou in this day an age of technology its so refreshing to see an old tradition now near to extinction with a hand written note to say enjoy or Thankyou. Keep up the exceptional standard of service it doesnt go unnoticed Very happy purchaser Lynette
    • @ 02/07/2018 05:07 PM by Jaide Graham
      I received my first package today, delivery was on time, amazing prices & a nice note hand written by one of the workers! Best customer service!
    • @ 29/06/2018 03:53 PM by Sarah Chaina
      Amazing service and I will be a return customer for sure!!!
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