FAQ

We hope you can find the answers for your unanswered questions in our Frequently Asked Questions (FAQ) below! If you have read the FAQ and are still looking for answers please do not hesitate to email us via Our Contact Page.

Do you Price Match?

At Fat Burners Only we work very hard to ensure we have the lowest prices for all of our products. If you find the products you love cheaper elsewhere, let us know and we will hunt down the competition and we will… We will do our best to match the price for you!

How do Discount Codes Work?

We run weekly deals (jump on our email distribution list if you haven’t already!) with awesome discount codes. Only one discount code can be used per purchase. To use a code, just enter it in the relevant field on the checkout page.

What if a product I would like to purchase is not available on Fat Burners Only?

Fat Burners Only is a growing business and we would love the opportunity to provide the products that you need! Please email the details of the products through to our Customer Service Team (hello@fatburnersonly.com.au) so we can try our best to stock the product for you.

SHIPPING & DELIVERY

How long will my order take to arrive?

  • We work hard to pack and send all orders as soon as possible. We endeavour to dispatch your order on the same day if it is placed before 2PM EST.
  • We are proud to ship our products using the Startrack Premium Service which means you get a FREE Express Delivery Service with most orders arriving within 1-3 business days.
  • Keep an eye out for the shipping confirmation email in your inbox, please allow the below normal postage time for delivery;
  • Within Australia
  • Allow 1-4 business days from the date we ship your order.
  • Please refer to our Shipping Information Page for further details.

How much does shipping cost to my address.

Australia: Nothing. Zero. Zip. Zilch. Nada.
New Zealand: NZD 9.95 (NZ wide!)

What Happens if I am not home when my order is delivered?

Fat Burners Only uses Startrack to deliver orders. If you are not at home to receive the parcel, an card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally lost or discarded, so if you believe your parcel should have arrived, check with your local post office first.

My order is late/hasn’t arrived?

If your order has not been delivered within the expected delivery time, please send us a message through our Contact Page with your Order Number and we will track it down for you as soon as possible.
My order has arrived, but there’s something wrong!
If your item has arrived with a damaged or incorrect item please contact us through our Contact Page immediately so we can rectify it for you as soon as possible.

What if I need to cancel my order?

The best way to cancel your order is by contacting us via phone 08 6323 7653 as soon as possible. Alternatively, you can email us within normal business hours via Our Contact Page. Keep in mind that once orders have been despatched they cannot be cancelled. Please refer to our Returns Policy for further information.

Can you ship Internationally?

Yes, we can provide International Shipping. Please contact us via Our Contact Page for all International Postage enquiries.

How much does International Postage Cost?

International Postage is provided via Australia Post Airmail Services and is calculated based on the weight of your order. Please refer to our Shipping Information Page for further details.

What happens if customs prevent my order from entering my country of stated delivery?

As each country in the world has their own customs requirements, it is crucial that if you are not certain whether a product can be delivered to your country of origin, you check before you place your order with Fat Burners Only.

Find out how you can get the lowest prices & best experience at fat burners only!

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    • @ 20/04/2018 09:25 AM by Megan Jane
      Ordered ATP products. Good prices, great product. Free delivery and very quick postage. Love the hand written note in with my package .
    • @ 18/04/2018 09:09 PM by Shardae Eynon Pompey
      Fast and reliable service! Always packaged correclty and the best online price! Great knowledgable videos on products! Have made so many purchases from Fat Burners Only!
    • @ 17/04/2018 05:16 PM by Gareth Whinspa
      Really great service and super fast delivery. Great communication as well. Love you guys.
    • @ 13/04/2018 04:49 PM by Nicola Rattley
      Amazing service! Very quick delivery. Had questions about how to take my purchases and called the same day I received my order. Got amazing service over the phone and then an email sent within the hour outlining what we had discussed. Would definately recommend these guys and will be purchasing again :-)
    • @ 12/04/2018 07:15 PM by Erin A Leslie
      Shopped around for what i wanted and FB had the best price, free postage. Postage was so quick ordered tuesday afternoon, had it thursday morning (wa - vic) personalized message on receipt and a free sample. Could not be happier with this company. I will Definenly return
    • @ 11/04/2018 03:20 PM by Alysha Douglass
      ABSOLUTELY AMAZING!! I am seriously sooooo impressed!!!! Great products, Great prices and extremely fast delivery! I live in Qld, only ordered my products yesterday and i have recieved them already!!!! I have had letters sent to me locally which have taken longer... 5 stars guys!!!!! Keep up the great work :) Will be recommending you to EVERYONE!
    • @ 07/04/2018 09:25 AM by Chava Angela Whibberley
      Went in to see the lovely FBO crew, they are so knowledgeable and really help with your specific needs. Not to mention the big smiles and always little sample goodies to try! Thanks FBO Fam
    • @ 07/04/2018 08:21 AM by Courtney O'Connor
      Amazing range of products at a fantastic price! Great customer service and super fast FREE SHIPPING
    • @ 07/04/2018 08:06 AM by Serene Louise
      I love these guys! Super fast, free shipping, huge range of high quality products & I love the fact that they surprise you with a free sample to try with your order!
    • @ 07/04/2018 07:43 AM by Brenda Gray
      Great deal on X50 Green tea online & delivered in less than 3 days! Thanks guys
    • @ 05/04/2018 11:15 AM by Rachael Sutton
      Order just arrived!! Fast delivery and awesome talented team members! They were so helpful with what products would fit my life style and they were truly passionate about making sure I ordered the right products! Cant wait to start the next stage of my fitness journey with the help of the team at Fat Burners Only! Thanks Guys!
    • @ 04/04/2018 01:41 PM by Tamera Stephenson
      Amazing customer serivce!!! I would highly recommend fat burners only.
    • @ 04/04/2018 12:35 PM by Zoe Mathews
      Fat burners only is such a good company and has such a good team that are willing to answer any questions loving oxyshred, best place to get it at a good price and quick delivery
    • @ 02/04/2018 12:59 PM by Kelly Johnson
      Ordered through Fat Burners Only for the first time last week. My order arrived very quickly in the mail...but the nicest thing was the personalised, hand-written note attached to my invoice...was a lovely message from Caitlin, welcoming me to FBO & saying that she hopes I enjoy my product!!!!! Just a simple, personal touch...but it made me smile :) Will definitely be ordering through FBO again!!!!! Awesome customer service, easy ordering & prompt delivery!!!!
    • @ 30/03/2018 06:53 AM by Wendy Green
      Omg ordered on Wednesday n arrived yesterday. From WA to Tassie in time for 4 day weekend
    • @ 26/03/2018 02:48 PM by Lee Duncan
      Amazing prices, amazing service, and free delivery. Cannot fault FBO. Thanks for being great guys.
    • @ 26/03/2018 02:06 PM by Emma Jordan
      Great customer service, a big thank you to Hannah & Marielle for all your help :)
    • @ 24/03/2018 05:54 AM by TL Chen Chen
      Happy with the conversation and recommendations, express delivery to Melbourne on the second day of order, its my second day using some shred xxxx and pro clicinal CLA stack, as well as subcut + blocke3. They will give u more 10% discount. Cant wait to see the result after using the products.
    • @ 20/03/2018 02:23 PM by Hai Tran
      I have ordered several items from Fat Burner Only website on Saturday and they shipped on Monday and I have received them today. Their customers services are first class very helpful. They have send me the details explanation for each product and how/when to use them to maximise the product benefit. I would strongly recommend them to anyone. I will buy more product from them in the future.
    • @ 18/03/2018 01:13 PM by Jane Maree Darmon
      Excellent product range, unbeatable prices and all the assistance you need !
    • @ 16/03/2018 06:23 AM by Belinda Jones
      Fast delivery and nice to receive a hand written note thanking me for my first order! Looking forward to buying from you again
    • @ 14/03/2018 12:48 PM by Piotr Dancewicz
      The team at Fat Burners are just the best, they are not sales staff, they know their products and how they work with your body. The advise is just the best, knowing what you put into your body is important, and the guys here know their stuff and how it all affects you. No pushy sales stuff here. Watch some of their educational videos. All their products are awesome and work. I've lost 21Kgs so far in less than 9 months. I'm at a comfortable weight and keep using Fat Burners Only Vic Park. If you go in for a chat you'll see and learn a lot about your body and what to consume to get results. :)
    • @ 14/03/2018 11:40 AM by Katryna Tancred
      Very competitive pricing. Extremely fast delivery. Fantastic customer service team. Thank you!
    • @ 13/03/2018 07:10 AM by Eloise Clark
      Great advice, excellent prices and a joy to visit in store at Vic Park when you need one on one advice. Loving the free shipping and quick delivery of products. Thanks peeps!
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