SHIPPING POLICY 

Australia: 

FREE Shipping Australia Wide - No Minimum Spend
At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 1 PM WST Standard time Monday to Friday. Orders placed after 1PM WST or on weekends will be dispatched the following business day. 

All Australian orders are expected to arrive within 1 - 4 business days.

*Island Destinations

The following islands are deemed as "International Destinations" by our express couriers:
Christmas Island (6798), Cocos (Keeling) Islands (6799), Norfolk Island (2899)
Please note that shipments to the above destination will be shipped using the Australia Post Express Service which may take 4-7 Business Days. 

New Zealand: 

We Ship to New Zealand for a flat rate of NZ$9.95 or FREE when you spend over NZ$150
At Fat Burners Only our promise to you is to have orders dispatched and delivered FAST. We offer FREE Startrack Express, Same Day dispatch on all orders placed before 1 PM WST Standard time Monday to Friday. Any order placed after 1 PM WST or on weekends will be dispatched the following business day. 

All NZ orders are expected to arrive within 3 - 7 business days.

RETURN AND REFUND POLICY

Fat Burners Only accepts refunds or exchanges in accordance with the Australian Consumer Law. Please make your Purchases carefully as we are not required to provide a refund or exchange if you change your mind.

Our Returns Policy enables you to return a product that is:

  • Faulty
  • Significantly different from the sample or description
  • Not fit for purpose
  • Unsafe

Please note to be eligible for a refund the following requirements may apply:

  • Your item must be unopened, unused and in the same condition that you received it.
  • Your item is in the original packaging.
  • You must provide proof of purchase – your receipt is required for any refund or exchange.
  • The item must be sent back to Fat Burners Only (not the manufacturer) at the address provided.

If you do receive an item with an issue in line with the Australian Consumer Law guidelines above, you can return the item(s) back to us within 14 days of receipt and we will refund your money or exchange your product.

Damaged or Incorrect Items

At Fat Burners Only we do our best to ensure our products are delivered to you in perfect condition. Unfortunately, once the parcel leaves our warehouse it goes through many hands and products may shift causing unintentional damage. If you do receive a product that has been incorrectly delivered or damaged in transit, please contact us straight away at [email protected] for further guidance. Please do not discard the damaged/incorrect item(s) and please do retain the original box and packaging as inspection is often required by the transporters. 

Once the returned item is received and inspected at our warehouse we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please begin by double-checking your bank account. Next, contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] 

Please note that there are certain situations where items are non-returnable or may only be eligible for a partial refund such as:

  • Downloadable software products
  • Gift Cards
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Shipping

In the case of returning an item please ensure the following process is followed;

  1. Please contact us at [email protected] to let us know that you wish to return an item purchased. Please also let us know why the item is being returned so we can rectify any problems in the future.
  2. You will be instructed to return the item(s) back to our warehouse. Please ensure the item(s) you send are packed tightly and securely in sturdy packaging. We are not responsible for damages during shipment of the returned item(s). 
  3. Please indicate whether you would like an exchange or refund.
  4. Make a copy of the invoice that was enclosed with your original order, highlight the item(s) you are returning, and place the copy in the box with the item(s).
  5. Use the mailing address provided to address your return shipment.
  6. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

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    • @ 12/12/2019 02:59 PM by Brenda Maree Wilson
      friendly service and fast delivery. A++ company
    • @ 18/12/2019 05:24 PM by Henky
      Excellent customer service. Paul was very helpful and nothing seems to be too hard for him!
    • @ 02/01/2020 05:50 AM by Jacqui Pengelly
      Fat Burners Only Are Amazing! i can not Recommend them Enough, Excellent Customer Service, Fast Shipping and Great Pricing, I have been using supplements for a few months now, And can not Fault Them
    • @ 03/01/2020 01:15 PM by Shaun William Parry
      customer service and information.
    • @ 15/01/2020 08:26 AM by Danielle Piper
      The delivery was super quick. I ordered the Oxyshred stack and there was even a note from Chantelle welcoming me to the FBO family. Definatly will be doing all my ordering with these guys.
    • @ 31/01/2020 12:28 PM by Kelly Montgomery
      excellent customer service . overnight delivery WA to Melb small sample in parcel of other product to try. lovely hand written message on bottom of invoice.. from David ( how personalised)! i will shop again with FBO
    • @ 06/02/2020 08:35 PM by Breah Danielle
      Amazing it takes no time to get my order in Melbourne in no time. I love the little notes I receive on the invoice
    • @ 12/02/2020 02:34 PM by Kirstin James
      Fantastic! Ordered on Sunday night. Arrived Wednesday! Cant beat them on prices anywhere! Will definitely be ordering again. Thankyou FBO
    • @ 17/02/2020 10:30 AM by Owais Humayun
      Thanks to Caine for his time and helping me to decide the pre, intra and post workout supplements.
    • @ 06/03/2020 09:56 AM by Emily Massey
      Cheap and fast! got my order within 24 hours and I'm in Sydney! Will definently recommend to anyone wanting to purchase supplements online.
    • @ 06/03/2020 11:32 AM by Jane Kitana Wong
      In terms of products, price, delivery, service and advice regarding which supps to take and when and how to take them:1) You guys are truly the best!The endp.s. I also love that I can do click and collect in Perth!
    • @ 06/03/2020 07:37 PM by Max Luppino
      Deadset ordered on thursday and it was delivered on friday so u cant really get any better than that and the customer service is amazing. Definitely shopping with them again
    • @ 09/03/2020 11:59 AM by Sarah Booij
      I made an online order in the morning and my products were delivered the following day! Will definitely make future orders as I can't fault the service
    • @ 13/03/2020 10:05 AM by Pauline Nell Houden
      love my bys coffee and Shiva great products always spoil me
    • @ 21/03/2020 08:42 AM by Daniel Fuller
      You guys rock! Supplements are cheap and come hell fast. Next order on its way. Keep up the great work.
    • @ 30/03/2020 05:53 AM by Joel Dean
      I love everything about them!
    • @ 01/04/2020 11:05 AM by J.t. Hurst
      Anybody wanting to know about supplementation to support their training needs, I send them straight to FBO.- Website is easy to navigate with loads of premium products and reviews. - The staff are friendly, knowledgeable and supportive. - Next day delivery. - Helpful Tips and samples at no extra charge.Thanks FBO TEAM, YOU ROCK!!!
    • @ 02/04/2020 09:24 AM by Avikash A Narayan
      Thank you Fat Burners Only for the wonderful product! I have only ordered yesterday and was delivered today, know that's a service! Will definitely be my one-stop shop for my goodies. Also, its really nice to get wonderful welcome message on the receipt. Thanks
    • @ 02/04/2020 01:52 PM by Grant Robba-Colley
      Certainly always great customer service with either txt talk email nothing is an issue and ordered my products Thursday afternoon got it Monday morning considering Im on the east side of Aus and FBO on the west , so do yourself a favour and deal with FBO
    • @ 25/04/2020 04:29 PM by Kyle A. Byrne
      Phenomenal service and extremely quick delivery, overnight from Perth to Sydney 100% never shopping anywhere else
    • @ 26/04/2020 10:28 AM by Rodney Adams
      Great products, reasonably priced. Whenever I order something they very nicely leave me a handwritten thank you note with the product. No other company does this.
    • @ 11/06/2020 05:43 AM by Gioia Tempesta
      Good choice in terms of products, good prices, very fast delivery and the handwritten notes are very nice! They make you feel appreciated as customer, and that is the added value. Absolutely recommended!
    • @ 13/06/2020 03:04 PM by Sophie Kennedy
      Ordered on Thursday, came home on Friday to my order what the heck !?!? So happy
    • @ 03/07/2020 05:45 PM by Kelly Hearn
      So happy with my purchase. Ordered Wednesday night and received Friday. Thank you so much for the extra goodies, will definitely be ordering again
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