We hear this phrase time and again from our loyal customers (Burners as we like to call them) and without blowing up our own balloon, we know that it’s true. We have an incredible team, our customer service team’s depth of knowledge is next level, but what really makes the difference is the level of care our team pours into every single customer.
From two orders a day in the beginning to 200+ orders at present, we still take the time each morning to write a hand-written, heart-felt note to each and every customer. This is something we are 100% committed to, even when our hands cramp and even on our busiest days. The thought that this silly little note might brighten a Burners day makes it 100% worthwhile.
The current supplement industry overflows with information, not to mention mis-information. We pride ourselves and consider it our responsibility to offer deliberate and honest advice in addition to a personalised and in-depth customer experience.
We care a lot about this! So, if you are buying supplements today, whether from us or elsewhere – please watch this video!
You might be amazed at how often we get phone-calls asking this question, or checking to see if we are a real business… The phone-call normally goes like this.
That is for real! If you still need convincing, give us a call, or - here’s a link over to some of our favourite customer testimonials. It’s hard to choose when there is 400+ 5 star reviews, but we feel these are the ones that encompass everything we try to do here at FBO.
Now we’ve established that we are a real business, that cares about our customers and their goals deeply and that can help with more than just weight loss. What else can we offer?
We’re an odd collection of extra happy, extra caring, generally “extra” people. We put everything we’ve got into delivering a unique and an amazing experience for our Burners. These are some of the ways we do it:
We work hard to make sure our prices are the best in Australia, but if you find a lower price on any identical item in Australia, we’ll beat it! Just chat to our friendly team or e-mail us!
That is, no calculating shipping limits or weights or any such tosh, it’s just free and it’s crazy fast. Orders arrive in 1-2 business days max. (Yes, it costs us a fortune, but worth it – to give our Burners the best service)
Buy Now – Pay Later. We have Afterpay available on all orders, no minimum spends and no additional fees.
We stock almost 100 of Australia’s most popular health brands and all of Australia’s best-selling products.
If you are unable to find the product you are looking for. Please get in contact with our friendly team, we will look into stocking it in the future!